Connect Infinity

Connect Infinity is an advanced software solution designed to streamline communication between companies and their clients. It also efficiently manages issue tickets at the point of interaction. This all-in-one platform is ideal for call centers, enabling them to easily handle customer interactions and resolve issues promptly.

Call Management

Ticket Management

Connect Infinity is an advanced software solution designed to streamline customer service operations for call centers, offering centralized communication, efficient issue ticket management, and omnichannel support. It enables businesses to manage high call volumes, automate key processes, and improve response times, all while enhancing customer satisfaction. Key features include real-time updates, detailed analytics, call blasting for mass communication, dynamic IVR management, and personalized contact handling. Connect Infinity’s unified platform consolidates customer interactions across multiple channels, ensuring seamless communication and reliable issue resolution, ultimately boosting operational efficiency and service quality.

Key Features:

Call | Ticket Management

When a customer calls, agents can quickly open a ticket, select issue categories and sub-issues, add remarks, and transfer calls to the appropriate department or extension.

Real-Time Updates: Customers are kept in the loop with status updates via SMS or email, with statuses such as open, raised and closed, or resolved.

Detailed Logs and Analytics: Admins can track which agent handled the call, call duration, and time taken to resolve issues. Comprehensive analytics provide insights to drive customer service improvements.

Call Blasting | Broadcasting

Mass Communication: Easily broadcast pre-recorded voice messages to hundreds or thousands of recipients at once. This is perfect for announcements, campaigns, or urgent notifications, with options to send immediately or schedule for later.

IVR Management

Dynamic Call Routing: Enhance customer experience with interactive voice responses. Direct calls efficiently by playing customized prompts like “For billing issues, press 1” and ensure callers reach the right support quickly.

Omnichannel Support

Connect Infinity supports various channels of communication depending on the organization’s requirement. The channels are:

Phone call

Rev-Assistant (AI Chat Bot)

IM apps such Telegram, WhatsApp, Viber and Facebook Messenger

Users also have the option to edit or delete uploaded content without needing to completely re-upload new documents. This feature ensures flexibility, allowing businesses to quickly update outdated content or remove any data that is no longer needed. This reduces the hassle of starting from scratch and allows for dynamic content management.

Contact Management

Personalized Service: Store and manage customer contact information so that when a known number calls, the system instantly displays caller details. This enables agents to provide personalized service from the start.

Easy Data Management: Add contacts manually or in bulk via Excel upload, making it easier to manage data and reduce the time to create tickets with complete customer profiles.

How Connect Infinity can benefit businesses?

Centralized communication system.

Efficient issue ticket management.

Improved customer satisfaction.

Enhanced productivity and responsiveness.

Connect Infinity